A member has placed an order but it is missing.
There are several reasons why an order may be missing:
- If the member is a participant of a storefront program, the order may have been reverted due to a communication error with the third party point bank.
- Common communication issues include:
- Timeouts with the partner's APIs.
- Unable to verify the member's point balance via the member details API.
- Incorrect order response payload from the partner's order details API.
- Common communication issues include:
- When a travel or event ticket order is placed but encounters a communication issue with the real time vendor, the order is reverted.
- If the partner does not have sufficient funds in their float balance, travel and event orders will fail until it has been replenished.
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